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Dice may have minor imperfections (tiny marks, micro-scratches, small dings and/or inconsistent inking) from the manufacturing or shipping process. This is mostly only noticeable upon close inspection/examination and the vast majority of modern game dice are made to this standard. Precision-made or casino dice are usually free of these imperfections, but are much more costly and are rarely seen at a D&D table. 

If a product includes randomized effects (such as: color swirls, glitter, foil, inclusions), your set will vary at least somewhat from the photos because no two sets are exactly alike. Some dice (like splatter paint dice, 4 color swirls and jumbo inclusions) can vary significantly.

We try to photograph our dice to be true-to-life. Our white balancing is set close to daylight ~5600K (how they might look mid-day in the sun). We try not to “overglam” our photos, and we do our best to show what you’ll actually receive. That said, screens and lighting can wildly change how colors look. If your dice seem radically different, the quickest reality-check is to view them in natural daylight (near a window or outside), and compare again. 

Nope, sorry. We cannot adjust a set to have extra of one die type or less of another. Most of our sets are pre-built and already packed as a set. Even though it might feel like an easy change, substitutions create leftover dice that can’t be sold and these adjustments would slow down our fulfillment process (which would push prices up for everyone).

A lot of dice in the industry come from the same factories (often in China, but not always). Those factories sell through multiple vendors, and many brands end up carrying identical designs. So, it isn't so much as they stole our dice or we stole theirs as we both have the same supplier (and likely, neither company made or designed them). We list vendors and SKUs when we have them, and we avoid marketing dice we merely buy as "ours" unless its using our designs or we have some kind of exclusive claim to them. Other brands are sometimes more liberal with claiming ownership-- which can certainly lead to confusion.

Depends a bit on the specific set, but broadly speaking: yes, for normal play. Even well-made dice can have tiny inconsistencies in shape, polish, and weight. In practice, those differences are usually trivial compared to the chaos of an actual roll. And for RPG dice specifically, the numbers are intentionally scattered so any small “preference” is less likely to matter. Our rule of thumb: if you’re doing high-stakes science or cryptography, maybe don’t use gaming dice. For board games, TTRPGs, and everyday rolling, they’re great.